Contacting Portico Software Support Services

While evaluating any of our products, try out our Technical Support, too. Send us an email or call us and prove for yourself that we deliver the support you'll need in your organization.

Phone Phone: 866-986-2990 Monday to Friday 8am to 6pm, CST Fax: 214-889-2447

 

Online Portico Monitoring Support Portal or login to Help Online Monday to Friday 8am to 6pm, CST (24 hour support with Level 3 contract)

Portico Carrier Support help desk is available from one of our partners   and provides 24 x 7 support with customized portal options available

Help Us So, We Can Help You

When contacting Portico Technical Support, you can help us diagnose your problem more efficiently by including the following pieces of information with your open Event or E-mail:

1. 1.  Include your remote site name and I.D. or your Portico POD MAC address located clearly on the Linux appliance.
   
2. 2.  If you are experiencing an error, please send the error message.
   
3. 3. Whenever possible, include the what that led up to the problem, or the steps you took to duplicate it.
   
4. 4.  If your problem involves your  system or a third party product, please include the version information on those items.
   
   

What Customers Say About Our Support

"My total support experience was like it was in the old days when people used to care about your problem.  You have people who really care, and you know they are going help you".    Jim Jacobson- First Group

 

Experience Portico Event Management support via our active portal services. No one should purchase anything without trying it out first. Ask for an online demo and product tour and learn why Event Management experience can change what you think about support.

While evaluating any of our products, try out our Technical Support, too. Send us an email or call us and prove for yourself that we deliver the support you'll need in your organization.

Portico Event Management is the "Gold Standard" for support. Ask for the free White Paper, "Managing Resources in a Complex World".

Support & Upgrade Licenses can be purchased on an annual or as part of a monthly all inclusive Portico POD monthly price.  Includedare releases and updates as well as access to technical support. Client network support is included in monthly services.

Features:

	Automatic software Portico POD updates
	Access to new releases, and major software updates
	Monthly POD licenses include hardware, software, and network support